N616 - Leadership Skills for Managers: Managing by Influence

This two-day course presents practical principles to help managers motivate and mobilize team members, vendors, and contractors toward the fulfillment of team and corporate objectives, with a strong focus on interpersonal skills.

The course, designed to help participants understand, accept, motivate, and effectively manage their "direct reports" as well as contractors and vendors where they may not have direct authority but still need to get results. This session will explore the nature of leadership, help you to understand your own leadership strengths and challenges as well as provide you with a communication skill set that allows you to effectively manage using influence even when you don't have authority.

It is aimed at those currently in, or aspiring to, supervisory positions.

The course fees include a customized 22 page "DISC Behavioral Style" temperament analysis report for each participant. Due to the highly interactive nature of this course, the session is limited to a maximum of 30 participants

Participants will learn to:

•	Become a more effective leader by understanding the key characteristics of proven leaders and applying 
        four universal principles of leadership.
•	Motivate staff and other stakeholders to enthusiastically support your vision and goals by customizing your
        approach without changing your goals.
•	Create win/win solutions to problems by uncovering shared objectives even when there don't appear to be any.
•	Increase the frequency and quality of conversations with employees by using reflective listening to understand 
        what is really being said.
•	Adapt your management approach to each employee based upon their personality
•	Resolve difficult employee behaviors by understanding and resolving the underlying causes even if the cause
        isn't work related.
•	Eliminate resistance to change and get enthusiastic buy in when new policies and initiatives are introduced. 

A complete set of course materials and lunches are included.

• Introduction - Leadership
• Characteristics of Respected Leaders
• The Uniqueness of Individuals
• Understanding Personality Types using DISC Model
• The Requirement for Trust: Trust-Building Behavior
• Creating an Ownership Environment: Managing Performance
• Achieving Results Through Others: Strategic Delegation
• Prioritizing Activities and Resources
• Leading Teams
• Cultivating Good Decision Making Habits
• Preventing and Resolving Conflict
• Confronting Unacceptable Behavior

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Paul Endress is a recognized expert in the application of psychology to business in the areas of communication and workplace synergy. His expertise in these subjects is the result of a quarter-century of entrepreneurial experience, a decade of research, and a number of certifications in related areas of psychology and linguistics. Paul is a sought-after authority and speaker, having been quoted and published in such A-list publications as The New York Times, USA TODAY, Entrepreneur and Forbes. By combining his training with research and real life business experience, Paul's greatest satisfaction comes from helping professionals solve the challenges of conducting business in the 21st Century. He has presented to thousands of HR, corporate and association professionals, and is the author and developer of a number of continuing education courses.

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