Effective Communication in a Demanding Work Environment

Course Overview
This two-day course will provide participants with a framework for communicating more effectively by understanding other peoples' points of view, and by customizing our messages to reach them effectively. The course will illustrate how voice tones, body language, and other factors affect an individual's interpretation of the words we choose when communicating. Through a combination of lectures and interactive exercises, participants will learn how values and beliefs impact the way we absorb and store information, and how to direct our communication towards the mental and emotional language of others to allow the real message and intent to be fully understood, thus helping us achieve our desired outcomes.

A complete set of course materials and lunches are included.

All scheduled event(s) for this short course:
Date: TBA
Course Syllabus
Download course syllabus
Course Outline
  • Understanding the Nature of Communication
  • Why Communication Fails and What to do About it
  • The Pitfalls of E-mail and How to Turn it to Your Advantage
  • Understand Non-Verbal Communication to Discover What is Really Being Said
  • How to Listen When the Pressure is On
  • A Simple Formula for Using Questions to Convey Your Ideas
  • Decoding the Generalizations, Deletions, and Distortions Used in Communication
  • How to Create Rapport with Anyone, Anywhere, at Anytime

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Paul Endress is a recognized expert in the application of psychology to business in the areas of communication and workplace synergy. His expertise in these subjects is the result of a quarter-century of entrepreneurial experience, a decade of research, and a number of certifications in related areas of psychology and linguistics. Paul is a sought-after authority and speaker, having been quoted and published in such A-list publications as The New York Times, USA TODAY, Entrepreneur and Forbes. By combining his training with research and real life business experience, Paul's greatest satisfaction comes from helping professionals solve the challenges of conducting business in the 21st Century. He has presented to thousands of HR, corporate and association professionals, and is the author and developer of a number of continuing education courses.

Training Venue

To avoid potential course disruptions caused by the attendance of unconfirmed registrants, the training venue address will ONLY be provided to registrants upon receipt of payment (via an email confirmation note).

Participant Evaluations
Average participant rating 4.5 out of 5 stars
8 participant evaluations
Very Good
Very Poor
All course reviews are unedited.
November 1, 2013, Analyst, Calgary
This course was wonderful! It provided very useful tips on how to have/use communication effectively and there was time to practice during the course.
November 6, 2013, Senior Staff Reserves Engineer, Calgary
Paul provided valuable insights into the dynamics and mechanics of communication, which enabled me to identify specific ways to improve my communication skills.